Debt collection help and advice

If you are facing debt collection action then we recommend that you contact us today. We offer a confidential assessment with all the support you need to become debt-free. You can also read our bailiff guide.

✓   Write off unaffordable debt
✓   One monthly repayment
✓   Only pay what you can afford
✓   Become debt free

Bennett Jones is associated with The Debt Advisor Limited who are authorised and regulated by the Financial Conduct Authority to provide debt advice. An IVA may not be suitable in all circumstances. Fees may apply. Entering into an IVA will affect your credit rating. You could write off up to 80% of your debts upon successful completion of an IVA.(10% of our customers wrote off 80% in the last 12 months, with a typical figure of 25%-75%).

See if you are eligible

You have many rights. Don't allow yourself to be bullied by debt collectors:

  • Our team are always on hand to offer information that can help you deal with debt collectors. Contact us on 0161 9600054 or complete the enquiry form above
  • Never let a debt collector into your home. It’s easy to feel overwhelmed and bullied, so it’s vital to know your rights and understand what you can do to protect yourself. They can only enter your home if you, or a family member over 16, invites them in. They are not allowed to force their way past you or put their foot in the door.
  • If a debt collection agency contacts you by phone or text message, politely decline to give any details or confirm your identity. Make a note of the call and the time as you may have a case for harassment if you get persistent calls or messages. Contact Bennett Jones instead.
  • Debt collectors have no rights to contact you at work or visit you at work.
  • Debt collectors have no enforcement power to take goods or enter your property. The most they can do is ask for the money. They sometimes pretend to have bailiff powers and this is a criminal offence.
  • Call 999 if you're being threatened by a debt collector.
  • Tell the debt collector to leave and say you’ll speak to their head office to discuss matters further, if the debt collector won't leave the doorstep then you have a case for harassment.
  • Debt collectors use many tactics to lull you into a false sense of security, so do not engage in a conversation with a collector. You are not obliged to cooperate in any way. You do not have to confirm your identity or give your name, this applies to the police as well.
  • Don't do anything silly like getting into an argument, swearing at them or throwing things at them.
  • The creditor may withdraw the collection proceedings if they think there’s no realistic chance that the collectors will be able to recover the money. This means they won’t return to your home.
  • Debt collectors do not have the same powers as bailiffs. Debt collectors come from private firms and don’t have the same powers to enter your property or seize goods.
  • Video your interaction. A debt collector or police officer cannot object to being filmed on your property.
  • Debt collectors have no powers of entry or arrest, and neither do police community support officers (PCSO).
  • Debt collectors cannot discuss your details with neighbours and cannot watch your house or loiter outside, as they are not acting in the execution of duty. Record the collector on video and report him to the police (Protection from Harassment Act 2007).
  • The creditor is liable for debt collectors acting on their behalf and you can bring an action for any unlawful actions. Send the creditor a "Letter Before Action" which contains how much is owed, why it is owed, how to pay, a deadline and what will happen if they do not pay. Wait for the deadline and then start the claim at your local county court using Form N1.
  • Most high street companies are good at lending money or selling goods on credit but they shy away from the dirty business of debt collection. This is why debts are often sold on, or larger retailers may use a subsidiary with a different name to collect the debts. Most unsecured debts; such as credit cards, loans and overdrafts are regulated by the Consumer Credit Act, which allows them to be sold on after you have stopped paying. You will be notified by letter by the original company and the new debt collection company if your debts have been sold on.
  • A debt collection agency may put a claim into court and seek a CCJ to be registered against you. A CCJ orders you to make payments towards the debt, such as using an attachment to earnings. If a CCJ is issued the associated debt can be included in an IVA. The debt is repaid within the IVA in the same way as all the other debts which have been included.
  • There have been how many documented cases of coercion and underhand tactics by debt collectors. You are not obliged to confirm your identity or give any details to a debt collector. Simply ask them to leave and threaten them with an official complaint and legal action.

We are proud of our 5* Trustpilot reviews

May 2024, Paddy


Brilliant service, friendly advisors who give you the best possible solution for your circumstances

May 2024, Safman


Excellent communication and support. From my first call 5 years back and the last one today. Bennett Jones has helped me a lot. They were there to guide through out the journey. Much appreciated.

May 2024, Adam


I would like to thank Bennett Jones for helping me with my IVA proposal. I'm a glass half full person but the realities of life and unforseen circumstances with finances had taken its toll. Bennett Jones have helped me to have a fresh start and take control back of my finances. It's a huge load lifted off my shoulders.......

April 2024, Beverley


I would like to thank Bennett Jones for all their help over the past 5 years.. I was in a pretty dark place financially. And through the debt advice helpline I found Bennett Jones.. From start to finish they have been professional sympathetic and always helpful. I've recommended friends who are also happy with their service. If I could give more than 5 stars I would.

Bennett Jones serves people who need help paying off debts from coast to coast, from big cities like London, Manchester and Birmingham, to small rural areas all across the UK. We have many years of experience helping people deal with debt and build stronger finances. We will listen to your story with empathy and understanding and offer debt solutions tailored to your individual personal circumstances. Pay off your credit cards, loans and other debts.

We will help you pay off your loans, credit cards, catalogues, payday loans and many other debts. Stop creditors harassing you over personal, business, or tax debts. We’ve given debt help to thousands of our customers, you can read about their stories and 5* reviews on Trustpilot.