Complaints

At Bennett Jones we pride ourselves on providing exceptional service. Therefore, if at any time you are unhappy with any aspects of the services we have provided to you, you should contact one of our customer service representatives. You can contact us by:

Your complaint will be investigated and we normally aim to provide a full response within 21 days of receipt of the complaint. If we require more time to complete our investigations we will inform you and advise you of the reasons why more time is required.

If your complaint relates to any aspect of the services you have received in connection with a formal insolvency appointment e.g. an Individual Voluntary Arrangement, a Creditors Voluntary Liquidation, and you are not satisfied with the response you have received from us you may refer your complaint to the regulator of the licensed insolvency practitioner about who you wish to complain. The simplest way to do this is by completing the online complaints form here. This can then be sent by email or by post to the Complaints Gateway.

If you have difficulty accessing the online complaints form you can also make your complaint through the Insolvency Service Enquiry Line and you will be taken through the same questions on the form over the phone – 0300 678 0015.

We are insured against acts of professional negligence via Travelers Insurance Company Limited, 61-63 London Road, Redhill, Surrey , RH1 1NA. Cover provided £1,500,000 for any one claim.