Bennett Jones Careers

IVA Financial Review Officer

Department: Payments and Reviews Team
Responsible to: Payments and Reviews Team Leader
Hours of work: 35 hours per week
Main Purpose: Complete client income and expenditure reviews as and when required

Principal Duties and Responsibilities

  • Completing annual and ad-hoc income and expenditure reviews
  • Discuss any changes to payments required with clients
  • Liaise with other teams about the outcome of reviews
  • Communicating with clients via phone/SMS/email ensuring all conversations followed GDPR regulations
  • Liaising with the team leader and insolvency practitioner about cases
  • Any such duties that may be required by the business Key Performance Indicators of the role
  • Full packs assessed and triaged within 24 hours of receipt
  • 80% of reviews due completed per month
  • Average packs assessed 2 per working hour
  • Score 90% on call audits
  • Score 80% on internal audits
  • Attend 90% of training
  • Complete 36 hours of CPD per year

KPIs will be reviewed on a quarterly basis. Annual staff performance development reviews (PDR) will be held and professional development plans created to encourage progression within the business.

Key Competence Requirements

  • Ability to work with all levels of staff
  • Professionalism
  • Excellent organisational, analytical administrative and IT skills
  • Ability to work under pressure and meet deadlines
  • Effective time management skills

Ready to become part of the Bennett Jones Team? Please send your CV to elaine.kibble@bennett-jones.co.uk