Employment Type: Full time, permanent position
Hours of work: 35 hours. Monday to Friday
Location: In person. Modern office in Manchester City Centre (M2 5WA)
About you
- Eager to learn a new role/skill and motivated to develop yourself with our support
- Want to be part of and work well with an experienced and talented team
- Empathetic towards customers, their financial needs and are willing to go the extra mile for them
- Professional, accurate, pay attention to detail and can work well in a fast-paced environment
It would be helpful, but not essential if you:
- Have experience working in the insolvency industry
- Have experience in customer service
Responsibilities
- Review daily reports concerning arrears and contact clients to discuss payments
- Process card payments and set up recurring payments
- Complete ad-hoc income and expenditure reviews if required
- Discuss any changes to payments required with clients
- Liaise with other teams regarding case progression
- Communicating with clients and creditors via phone/SMS/email whilst ensuring all conversations follow GDPR regulations
- Liaising with the team leader and insolvency practitioner about cases
- Any such duties that may be required by the business
Benefits
- Working in a modern office in Manchester City Centre (M2 5WA)
- Company pension
- Regular social events organised by the company
- Casual dress code
- Health and wellbeing programme
- Private medical insurance
- Bereavement leave
- Gym membership
- Transport links
To apply - please contact Alexandra.Bateman@bennett-jones.co.uk
