Bennett Jones Careers

Business Executive Officer

Location: Bennett Jones Limited and The Debt Advisor Limited (Manchester office)
Reports to: The Directors
Department: Executive Office
Employment Type: Full-time

Scope of Work

The Executive Officer is responsible for supporting the organisation in maintaining smooth operations across various departments. This role focuses on brand management, HR oversight, staff onboarding, procurement, and general project management. The Executive Officer will also handle ad hoc tasks from the Directors and Senior Management Team (SMT), ensuring the efficient execution of internal processes and company events. They act as a key point of contact for all staff and stakeholders, ensuring internal communications are clear and operations are streamlined.

Duties and Responsibilities

1. Human Resources (HR) – Process and Oversight

• Oversee the HR process, including recruitment support, onboarding, and staff documentation.
• Ensure compliance with HR policies and procedures, managing new starters,
  leavers, disciplinaries and HR record maintenance.
• Coordinate with HR teams to address employee concerns and ensure a positive working environment is upheld.

Training – Process and Oversight

• Manage the development and implementation of training programs, ensuring staff retain company, industry and role specific knowledge.
• Coordinate internal training schedules and ensure staff development programs are
  aligned with business needs.
• Monitor and evaluate the effectiveness of training initiatives, suggesting improvements as needed.

3. Onboarding – Process & Oversight Staff

• Oversee the onboarding process for new employees, ensuring a welcoming and smooth introduction to the company.
• Manage staff introductions, door entry setups, and communication for new starters and leavers.
• Ensure all new hires are fully integrated into the team, with appropriate welcome materials and support.

4. Employee Performance & Appraisals – Process & Oversight Staff

• Develop a process for employee annual performance review and ensure upheld by line managers.
• Create a method to track employee KPIs that can be used to monitor performance.
• Business Communications & Events Planning
• Manage internal communications across departments, ensuring all employees are informed of key updates and initiatives.
• Plan and execute company-wide events, including staff meetings, workshops, team-building activities, and other corporate events.
• Act as the main point of contact for staff communications, handling queries and information dissemination.
• Develop a process of how the business receives communication from the Directors and Senior Management.

6. Brand Management

• Manage the company’s brand identity in internal and external communications.
• Ensure consistency in the messaging, tone, and style used in all communications, both online and offline.
• Collaborate with marketing or external agencies to uphold the company’s public image and develop promotional materials.

7. Project Management

• Lead and manage various organisational projects, ensuring they are delivered on time and within budget.
• Coordinate project timelines, team resources, and deliverables, ensuring regular updates to the SMT and Directors.
• Ensure smooth execution of company initiatives, driving continuous improvement and efficiency in operations.
• Document robust processes for project management, including relevant KPIs to track project success.

8. Ad Hoc Tasks

• Handle special projects or requests from the Directors and Senior Management Team (SMT).
• Provide administrative and operational support as needed to ensure high-level decision-making is executed efficiently.

9. Procurement and Office Supplies

• Manage the procurement process for office supplies, including vendor selection, contract review, renewals, and cancellations.
• Oversee office supply inventory, ensuring cost-effective purchasing and timely deliveries.
• Review contracts with suppliers, ensuring best practices in terms of pricing and service levels.
• Develop a purchasing process to ensure the cheapest vendors are utilised.

Qualifications and skills

Education: Relevant professional certifications or courses in Project Management, HR, or Communications are preferred.

Experience: Proven experience in office management, executive support, or a similar administrative role.
Knowledge:

• Strong understanding of brand management and internal communications.
• Knowledge of HR policies, onboarding processes, and general administrative
  practices.
• Proficiency in Microsoft Office Suite and project management software.

Skills:

• Excellent communication and interpersonal skills, with the ability to build positive relationships across the organisation.
• Strong organisational and time-management skills, with the ability to handle multiple tasks simultaneously.
• High attention to detail and the ability to problem-solve effectively.
• Ability to manage confidential information with discretion.

Key Competencies:

• Adaptability: Flexibility to handle changing priorities and ad hoc tasks as needed.
• Collaboration: Ability to work closely with Directors, SMT, and other internal teams to ensure smooth operations.
• Initiative: Proactive in identifying issues and opportunities for improvement within the organisation.
• Customer Focus: Demonstrates a service-oriented approach in dealing with staff and external suppliers.

This job description outlines the essential duties and responsibilities for the Executive Officer role. The ideal candidate will bring strong administrative and project management skills to support the organisations leadership and maintain efficient day-to-day operations.

To apply - please contact Elaine Kibble